The Great Divide: Where Recruiters and Hiring Managers Miss the Memo

Brian Fink
4 min readJul 31, 2024

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Photo by Christian Bass on Unsplash

In the grand corporate chessboard, where pawns and knights dance in harmony (or at least they should), there’s a glaring misstep in the recruiter-hiring manager tango. It’s less Astaire and Rogers, more toddler at a wedding — stumbling, uncoordinated, and likely to end in tears or spilled drinks. This essay dares to explore the chasms and misfires in the relationship between recruiters and hiring managers, a dynamic as crucial as it is frequently botched.

Act I: The Miscommunication Melodrama

The saga often begins with what I like to call “The Brief Encounter.” This is where the hiring manager rattles off a list of demands like a caffeinated auctioneer: “I need a go-getter, a team player, someone with five years’ experience in a software that was developed three years ago!” The recruiter, armed with nothing but a notepad and a prayer, nods fervently. What follows is a classic case of “I thought you said, but you actually meant.” It’s the telephone game but less fun and with higher stakes.

Recruiters, it seems, are often left decoding hieroglyphics without a Rosetta Stone. Hiring managers provide descriptions that are more cryptic than a crossword puzzle edited by a sphinx. The outcome? A slate of candidates as mismatched as socks from a teenager’s bedroom floor. It’s crucial that both parties cultivate an environment where open and continuous dialogue isn’t just encouraged, it’s mandatory. Think less annual performance review, more weekly coffee chat (with actual coffee, mind you).

Act II: The Expectation Conundrum

Then there’s the issue of expectations, the breeding ground for disappointment. Many hiring managers possess a vision of their ideal candidate — usually a mythical creature possessing the wisdom of a seasoned CEO, the tech savvy of a Silicon Valley prodigy, and the loyalty of a golden retriever. Unfortunately, recruiters aren’t magicians, and even the finest LinkedIn search isn’t going to conjure this paragon.

Recruiters, on the other hand, are often in the trenches, well-aware that the “perfect” candidate is about as real as the Tooth Fairy. Their challenge lies in gently bursting this bubble without being the bearer of bad news. It’s about managing expectations without managing to get fired. Recruiters need to frame conversations in reality — think less “Dream Big” and more “Dream Judiciously.”

Act III: The Feedback Black Hole

Feedback, or the lack thereof, is the black hole of the recruitment galaxy. Recruiters send candidates into the void, and too often, nothing returns — not even a whisper. Hiring managers, swamped with their day-to-day, treat feedback sessions like a visit to the in-laws: necessary but avoided at all costs.

Feedback is the breakfast of champions — though it often tastes like overcooked oatmeal. Both recruiters and hiring managers need to treat it as a dish best served promptly and constructively. Recruiters should press for specifics — because “he’s not a good fit” is about as useful as a chocolate teapot. Detailed feedback not only helps refine searches but also aids in the professional development of candidates, who sometimes wander through their careers unaware of the spinach in their teeth.

Act IV: The Alignment Odyssey

Alignment is the Holy Grail of the recruitment process. When a recruiter and a hiring manager are in sync, the process is smoother than a buttered slip-and-slide. But achieving this requires more than luck; it demands strategy, patience, and perhaps a few team-building retreats (held virtually, because budgets are tight and nobody really wants to fall backwards into their colleague’s arms).

Alignment starts with understanding the company’s broader goals and how each hire fits into this master plan. It’s about aligning not just skills and experiences but also visions and values. Recruiters should strive to be less order-takers and more strategic partners, walking the tightrope between facilitator and consultant.

Act V: The Culture Fit Fiasco

Lastly, there’s the enigmatic “culture fit,” a term as vague as “it’s complicated” on a relationship status. It’s intended to assess whether a candidate will blend into the company like milk in coffee but often ends up as exclusionary as a high school clique.

Culture fit shouldn’t be about cloning the existing team. It’s about complementing and enhancing, adding new flavors to the pot without spoiling the broth. Recruiters and hiring managers need to define what culture fit actually means — beyond ping pong tables and beer Fridays — and recognize that diversity in thought and background often yields the richest innovations.

The Path Forward

In the cosmic dance of recruitment, recruiters and hiring managers are partners, not adversaries. They must move in harmony, attuned to the rhythms of the business and the market. This relationship is pivotal — when well-executed, it selects the characters who will define the company’s narrative for years to come.

Navigating these misunderstandings isn’t just about avoiding faux pas; it’s about choreographing a ballet that ends in a standing ovation rather than a fall. It’s complex, it’s frustrating, but above all, it’s absolutely vital. So here’s to better briefings, realistic expectations, frequent feedback, strategic alignment, and a true understanding of culture fit. Because at the end of the day, it’s not just about filling a position — it’s about fulfilling a vision.

Hi there, I’m Brian, and in addition to this Medium, I’m writing the proverbial (no surprise here) sequel to Talk Tech To Me. I take on the stress and strain of complex technology concepts and simplify them for the modern recruiter.

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Brian Fink

Executive Recruiter. ✈ #ATL ↔ #SF ✈ Building companies is my favorite. Opinions are my own. Responsibility is freedom. 🖖